Refund policy

Return, Refund, and Exchange Policy

We strive to provide the best shopping experience, but we understand that issues may arise. Below are our guidelines for returns, refunds, and exchanges.

1. Claims for Damages or Defects

Damaged, Defective, or Misprinted Items: Claims must be submitted within 15 days of receiving the product, with clear photos of the issue.
Lost in Transit: Claims must be submitted within 15 days of the estimated delivery date.
Email your claim, including a description and photos, to vantilleco@gmail.com for prompt assistance.

2. Refunds

Contact us as soon as possible if you wish to request a refund after placing or receiving your order. Refunds must be requested within 15 days of delivery.
Upon accepting your return, you'll be asked to send back the item(s) to our designated return address.
Refunds will be processed to your original payment method within 10 business days after we receive and inspect your returned item.
If more than 14 business days have passed since your refund approval, please contact us at vantilleco@gmail.com.

3. Return Guidelines

Request Approval First: Items sent back without an approved return request may not be accepted.
Customers returning an item from outside the United States should note that international return shipping may take longer than expected.
Items must be returned in accordance with our return instructions and in an appropriate condition for the return to be processed.

4. Items Not Eligible for Returns

Non-returnable items may include:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Gift cards

Sale items may also be subject to specific return conditions.

5. Exchanges

Exchanges are accepted within 15 days of delivery for eligible items.
Email us at vantilleco@gmail.com or use our contact form to initiate an exchange.

6. Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if you receive:

A defective or damaged item
An incorrect item
A misprinted item

Please include your order number and clear photos of the issue so we can review it and determine the appropriate solution.

7. Shipping for Returns and Exchanges

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, you are responsible for return shipping costs.
Return shipping costs are generally non-refundable.
If an item is returned due to a defect, damage, or an error on our part, please contact us before sending it back so we can provide the appropriate instructions.
For higher-value returns, we recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.